Role signals

Customer support

About this role

Join our non-profit group practice dedicated to providing comprehensive dental care to all individuals, including those with special access needs who face barriers to care. We are seeking a Community Care Coordinator to ensure a smooth patient experience by managing scheduling, coordinating provider availability, and delivering exceptional customer service.

Key Responsibilities

Works directly with a facility dental liaison to ensure successful on-site dental care and oral health care screening visits
Prepare the clinical provider schedules for on-site care visits
Report, document, and address customer service inquiries from patients, patient representatives, and facility staff members
Coordinate monthly visits to our contracted on-site care facilities for dental services and oral health screenings
Enter monthly provider schedules into Open Dental and distribute to appropriate staff
Update facility records as needed
Confirm patient appointments, with family members and/or the facility staff
Scan and enter new and/or updated patient information
Enter and verify insurance plans, and document changes and updates accordingly
Perform pre and post quality assurance for appointments and send insurance claims
Send and follow up on treatment plans sent to families and update status accordingly
Send and follow up on insurance pre-authorizations and update status accordingly
Scan and process patient treatment information including fax correspondences
Discuss appointment and account information with patients and their responsible parties
Why Join Us?
Meaningful Work – Make a difference in a mission-driven, patient-centered practice.
Professional Growth – Gain valuable experience in a supportive team environment.
Inclusive Workplace – Work in a welcoming setting where all contributions are valued.

Requirements

HS Diploma or GED required
Customer Service, scheduling, and phone experience preferred
Dental office experience strongly preferred, but not required