Strategic Account Manager

About this role

Strategic Account Manager

Location: San Francisco (in-person, in-office, full-time ONLY)

Compensation: $150K-$180K base + meaningful equity

About Virio

Virio is building the next-generation B2B GTM stack.

Backed by investors and operators from LinkedIn, YouTube, HubSpot, Rippling, and Google, we turn executive-led content into revenue for the fastest-growing B2B companies. We're building content engines to help B2B companies turn LinkedIn into their number one channel.

We are hiring a Strategic Account Manager to own customer success and expansion for our EGC (employee-generated content) product. You will sit with customers, get them to do the work that drives results, and grow each account from a few seats to hundreds of employees. You work directly with the CEO and CTO.

What You'll Do

• Own a book of accounts end to end: onboarding, adoption, results, and renewal.
• Expand accounts from 1 seat to 3, 3 to 25, and 25 to 100 employees by project managing each rollout and finding the next team to bring on.
• Forward deploy when a customer is stuck: sit with them, choose posts with them (not for them), and build the habits that train their content system.
• Run discovery with every customer so you know their goals, blockers, and definition of success before they have to tell you.
• Build trust across each customer's organization, from the executive sponsor to the employees who post.
• Turn what you see into product: bring recurring needs and gaps to engineering, and build AI agents that automate your own repetitive work.
• Help write our onboarding playbook, with clear checkpoints from day zero through month one.
• What Makes You a Great Fit
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• 5+ years in sales, account management, customer success, or founding a company, with real ownership of customer outcomes.
• You are excellent at discovery: you ask the questions that get people to open up, and you listen more than you talk.
• You can sell. You spot expansion opportunities and close them, and customers like working with you.
• You are a strong project manager who keeps many accounts moving at once.
• You learn fast and solve new problems every day without waiting for a playbook.
• AI-native (required): you use AI every day and have built your own AI workflows or agents.
• Bonus Points
• You are a former founder with a sales or marketing background.
• You have managed a book of business or carried a quota.
• You understand LinkedIn and executive content as a revenue channel.
• Traits That Thrive at Virio
• High agency: you move without being told.
• Customer obsession: you know where every account stands, every day.
• First-principles thinking: you solve the real problem, not the stated one.
• Direct communication: you say the hard thing early.
• Low ego: you own the miss.

Benefits

• Work directly with the founders
• Meaningful equity as part of the founding team

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100 percent paid medical, dental, and vision

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401(k) plan

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$1k monthly wellness and meals stipend

• Relocation support for San Francisco
• Company-wide annual off-sites
• High ownership, high trust, fast progression
• In-person culture with a deep commitment to excellence

This is a full-time, on-site role based in San Francisco. 6 days in the office.