Patient Access Specialist (Mon-Fri)

About this role

Employment Type:

Full time

Shift:

Description:

Position Summary

The Patient Access Specialist role reviews schedules for errors, manages provider and nursing PTO requests, coordinates staffing adjustments for clinical call-offs, and monitors no-show reports to support patient access and operational effectiveness. This position is trained as a backup support to the Patient Access Coordinator.

This position is expected to contribute to departmental operations by scheduling patient appointments, checking patients in and out, registering insurances, and providing general clerical and administrative support. Prioritize daily tasks based on deadlines, urgency of needs and departmental policy. Record keeping skills and knowledge of managed care are needed.

Requirements

• High School Diploma/Equivalent with at least 1 year of customer service experience required.
• Successful candidate will have good time management, critical thinking and recordkeeping skills; along with the ability to work well in a team environment.
• Excellent communication is a must for this position.
• ACT 33/34 and FBI Clearances
• Pre-Employment drug screening
• SCHEDULE:  (non-exempt/hourly) Monday – Thursday: Between the hours of 7:30a -8p; Friday: between the hours of 7:30a – 5p.
• Schedule flexibility based on the needs of the unit.
• Comprehensive Benefit Package starts Day 1 of employment:  Medical, Dental, Vision; Life Insurance, 403B with employer match; Paid Time Off (PTO); Paid Holiday Days; Plus more………

About Pittsburgh Mercy

We are a community-based health and human services organization using person-centered care to treat our area’s most vulnerable populations. We work with families in settings that are safe and familiar to them, and view them as equal partners when planning, developing, and monitoring care. Our mission is to be a compassionate, transforming presence within our communities.

We reach out to offer help – and hope – to people who are experiencing: Mental illness and substance use; Physical health needs; Intellectual disabilities; Traumatic events or circumstances, including homelessness + abuse.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.