QA Communication Specialist

About this role

Our client, Growe Partners, is an affiliate program with top betting and casinos offers. The win-win philosophy forms the foundation of operations, ensuring that partner earnings and success remain a top priority, with their triumphs inherently tied to mutual growth.

Perfect for those who aim to:

• Monitor the quality of affiliate and sales managers’ communication with partners across all channels (Telegram, Skype, email)
• Review partner conversations based on defined criteria: tone of voice, wording accuracy, compliance with internal rules and iGaming specifics
• Track response times and ensure communication SLAs are met
• Identify risky and problematic cases (ignored partners, delayed replies, incorrect promises, and conflict situations)
• Escalate critical issues and follow up until they are resolved
• Provide structured feedback to managers based on QA reviews
• Contribute to the development and maintenance of communication standards (guidelines, templates, playbooks)
• Maintain a record of recurring mistakes and systemic issues within the team
• Prepare regular reports on communication quality and team discipline
• Initiate and support process improvements that impact partner communication quality.

Experience you’ll need to bring:

• Experience in a similar role related to communication quality, QA, Support QA, Sales QA, or Operations
• Ability to write clearly, concisely, and professionally
• Fast learner, ready to dive into the specifics of affiliate and iGaming domains
• Upper-Intermediate level of English.

It's a perfect match if you have those personal features:

• Strong sense of responsibility and ownership over quality
• Ability to provide tactful and constructive feedback
• System-oriented mindset and focus on process clarity
• Capability to remain neutral and objective in evaluations
• Stress resilience and confidence in handling sensitive or conflict cases
• Proactive attitude and willingness to suggest improvements, not only report issues.

Our clients offer competitive benefits to support your professional and personal growth, including:

• Health & Wellness Focus
• Global Medical Coverage
• Growth Opportunities
• Benefits Programs (compensation for the gym/stomatology/psychological service & etc.)
• Performance-Driven Rewards
• Dynamic Work Environment.

Apply, and let your growth journey begin.