About this role
Job Summary
Part-Time Ticket Sellers are responsible for the sale and distribution of even tickets at the ticket office for games, shows, and events. In this role, Ticket Sellers will lean and efficiently use VSG ticket selling platforms as well as assist guests in the selection of seats for events and games. This is a part-time opportunity with flexible work shirts, and opportunities to work at Benchmark International Arena, Yuengling Center, and Raymond James Stadium.
Essential Duties and Responsibilities
- Provide all guests a positive first impression by offering World-Class Plus Service
- Greet guests in a polite, professional, and friendly manner
- Courteous, helpful demeanor when answering phones
- Maintain composure when interacting with all guests
- Ensure guests’ needs are met by providing accurate information regarding directions, arena information, event details, etc.
- Obtain general knowledge of ticket selling platform and mobile ticket platform
- Troubleshoot any ticketing matters
- Perform other related duties as assigned
Qualifications
- One year of guest service experience preferred
- Comply with VSG company policy of background checks
- Maintain an energetic, pleasant, and neat professional appearance
- Must be polite, friendly and possess exceptional customer relations skills
- Punctual, dependable, and excellent work attendance required
- Ability to relate with a diverse customer background
- Adaptable to work independently or in a team environment
- Ability to multitask and work well under pressure
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- Ability to work at various locations including but limited to: Benchmark International Arena Yuengling Center, and Raymond James Stadium
- Working Conditions
- Must be able to stand on feet for long periods of time, walk long distances and climb stairs.
- Must be able to communicate clearly and concisely in the English language
- Ability to work in areas that can become crowded with equipment and/or people
- Ability to work comfortably around special effects including, but not limited to: haze, strobe lights, lasers, etc.
- Ability to work in loud environments
- Ability to lift and carry up to 25lbs
- Must be able to walk up to 0.5 miles to and from designated employee parking areas, including in varying weather conditions and during high-traffic event times
- Must have the ability to work a flexible schedule including long hours, nights, weekends, and holidays
- Must be able to work in cold/hot indoor and outdoor temperatures
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.