Senior Integration Specialist

About this role

The Senior Integration Specialist is responsible for supporting data and analytical strategies of Pernix Customers through the delivery of analytical services.

Key technical skills include:

• Mule 4 integration design and development
• Building REST & SOAP based Web Services.
• Knowledge of Python, RAML, Bash, PowerShell, Java, C#, HTML
• Additional knowledge on wide range of technologies such as Salesforce, AWS, AD, SCCM, IPAM, firewalls, routing/switching, IDS/IPS etc
• Ability to clearly and concisely articulate matters to third parties with technical and non-technical background

- Exceptional customer servicing skills

• Designed, setup and maintained Salesforce standard objects, custom objects and junction objects, while also structuring user roles, security profiles and workflow
• rules in Salesforce application.
• Excellent written and verbal communication skills.
• High attention to detail even while multitasking.
• Clear Communication
• Keeps team members, leaders and other stakeholders fully informed of relevant information through continuous open and consistent communication
• Shares honest viewpoints openly, expresses disagreement whilst maintaining tact and professionalism
• Listens with empathy, clarifies ambiguity to ensure understanding of others needs/requirements by using active listening tools (e.g. paraphrasing, questioning, Written & Verbal Communication
• Uses own knowledge of audience to customise written and verbal communication to ensure it is engaging and appropriate to the audience
• Communicating With Influence
• Positively influences the direction of conversations using negotiation skills to achieve the best outcomes for People's Choice
• Team Cohesion
• Incorporates diverse views and opinions to create better outcomes for the business
• Collaboration
• Identifies key stakeholders and proactively finds opportunities to connect and work with other areas and divisions to achieve outcomes
• Actively manages own aspects of a project to ensure delivery
• Consults with internal and external stakeholders/members to determine their needs and partners with them to develop solutions
• Stakeholder Relationships
• Develops and manages relationships with colleagues and stakeholders based on trust and empathy to facilitate the achievement of goals
• Actively manages up and uses influence to facilitate the achievement of goals
• Considers the broader impact of own actions on stakeholders/members prior to acting

Qualifications

• Desirable:
• Tertiary qualification in a Technology based discipline or similar
• Microsoft Professional Developer Accreditation or similar Knowledge & Experience
• Exposure to the Analytics ecosystem in Azure, including SQL Managed Instance Database, Express Route, and the various Platform-As-A-Service offerings such as Azure Analysis Services.
• Exposure to Microsoft Dynamics 365.
• Essential
• Previous experience in supporting and maintaining enterprise wide information strategies (including business intelligence, analytics and master data management) with a particular focus on stakeholder engagement, servicing and collaboration.
• Sound communication skills with demonstrated experience and success in engaging stakeholders to identify requirements and achieve successful delivery of outcomes.
• Demonstrated experience and focus on customer service.
• Sound skills, knowledge and experience across the Microsoft Business Intelligence stack (including but not limited to SQL Server Database, Transact-SQL, SQL Server Integration Services, SQL Server Analysis Services, SQL Server Reporting Services, Excel, Power BI, DAX, Kimball Data Warehousing principles).
• Exposure to enterprise data modelling and best practice database design.
• Sound experience in data mapping, data transformation and the construction of enterprise ETL packages using SSIS.
• Experience regarding analysis, design and development of reporting solutions (with a preference for SSRS and Power BI).
• Demonstrated Capability
• Level 3—Professional
• Perform duties requiring the application of mature professional knowledge.
• With scope for individual accomplishment and coordination of more difficult assignments, deals with problems for which it is necessary to modify established guides and devise new approaches.
• May make some original contribution or apply new professional approaches and techniques to the design or development of equipment or products.
• Recommendations may be reviewed for soundness of judgement but are usually regarded as technically accurate and feasible.
• Able to make responsible decisions on matters assigned, including the establishment of professional standards and procedures. The employee consults, recommends and advises in specialty areas.
• Work is carried out within broad guidelines requiring conformity with overall objectives, relative priorities and necessary cooperation with other units. Informed professional guidance may be available.
• Outlines and assigns work, reviews it for technical accuracy and adequacy, and may plan, direct, coordinate and supervise the work of other professional and technical staff to ensure the brand promise to the client is delivered.

Requirements

• 10+ yrs experience in technology industry.
• A commitment to excellent customer service.
• Excellent written and verbal communication skills.
• Superb interpersonal skills, including the ability to quickly build rapport with both customers and colleagues.
• Experience using technology for a variety of tasks.
• Competency in Microsoft applications including Word, Excel, and Outlook.
• Able to work comfortably in a fast paced and dynamic environment.
• Line Management
• Reports direct to the Head of Integration & Automation Services
• Working Arrangements will be agreed in consultation with the client and a need to see you either client side or in the office, while supporting WFH as required.