About this role
Job Location:
Anantara Kihavah Maldives Villas
Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people.
Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.
Key Duties And Responsibilities
- Performs duties in accordance to Standard Operating procedures and Guidelines of Anantara Kihavah.
- Assists Front Office Department with daily operations, check-in, check out and upselling.
- Maintains high standards in personal appearance. Is well groomed, hygienically clean and properly attired in uniform to carry out duties at all times.
- Behaves/carries out tasks and responsibilities in a professional manner.
- Is punctual to report for duties and is prompt to disseminate services to guests.
- Is well organised to carry out job tasks with necessary accessories ready and at hand.
- Reads the daily arrival/departure memos and other relevant documents as circulated by Front Office Manager / Assistant Front Office Manager.
- Is always prepared to handle guest requests, complaints, and suggestions and follow through to maximize the service standard.
• Is knowledgeable about fire and safety procedures.
- Deals with Guest comments and concerns systematically and keeps the Front Office Manager and Assistant Front Office Manager informed of the same.
- Is committed and suggests/introduces new initiatives that are focused in enhancing guest experience.
- Reports health or safety hazards to the supervisor.
- Performs other duties as assigned by the Management.
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