Role signals
Customer successCustomer support
About this role
Are you passionate about renewable energy?
Do you thrive in fast-paced, hard-working and purpose-driven environments? If you're ready to use your skills to help build a stable customer base that changes the world for the better, then look no further, we want YOU!
Please note that for this role, C1 English proficiency is required. This is a full-time position and you need to be based in São Paulo or nearby.
What you will do
- Be the go-to contact for our diverse range of B2B customers, including solar installers and utilities in the Brazilian market.
- Leverage customer feedback to enhance our software, in close collaboration with our development team.
- Continuously improve customer experience and streamline processes.
- Identify and capitalize on upselling or cross-selling opportunities.
- Strategically plan and implement projects that drive Reonic's growth and innovation.
- What Makes You a Great Fit
- Experience in B2B customer service or success, with a strong emphasis for engaging directly with customers.
- Previous experience in a SAAS B2B Environment (is a plus).
- Previous experience in a start-up ecosystem (is a plus).
- Motivated to drive change in renewables and make a positive impact.
- Excellent communication and presentation abilities in Portuguese and English.
- Why Join Us?
- Be part of one of the fastest growing VC-backed startup in Germany with 3500+ satisfied B2B customers.
- Enjoy opportunities for personal and professional growth.
- Embrace the freedom to innovate and make quick changes in a dynamic team.
- Perks include gym membership, regular team events, MacBook and more.
- Receive competitive pay.
- Even if you don’t meet every requirement, we encourage you to apply! Imposter syndrome shouldn't hold you back - we value talent and passion above all.
About Reonic
At Reonic, we’re on a mission to simplify renewable technology with our AI operating system for renewable installers. Backed by top-tier investors and trusted by 3500+ business customers, we’re growing fast, and we need YOU to help us accommodate our new and existing customers.