Role signals
SalesCustomer supportLegal
Key Responsibilities
- Client Acquisition
- Organise, execute and participate in sales activities and programs
- Solicit new customers or increasing product penetration in existing base to achieve and exceed Bank's defined goals and revenue
- Participate and support consumer sales marketing activities for customers' acquisition and retention
- Client Servicing
- Perform ongoing servicing of client accounts and identify any potential opportunities for extending basic and priority banking services
- Promote the Bank's products and services
- Cross-sell to existing bank customers to expand customer's share of wallet
- Adhering to high service level
- Promptly attend to customer's enquiries and other servicing matters
- Compliance and Regulations
- Adhere to banks and regulatory requirements and uphold strong customer service experience
- Ensure sales are conducted in accordance with the internal and external regulatory requirements
Qualifications
Requirements
- Bachelor Degree in Banking/Business Administration/Economics with CMFAS Certification
- Minimum 2 years of relevant experience in consumer retail banking preferably with experience in secured and unsecured loan sales
- High achiever in previous capacity with no adverse sales or service related complaints in the past 12 months
- Excellent communication and interpersonal skills
- Highly motivated and a good team player