Technical skills
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About this role
Job Location:
NH Collection Reethi Beach Resort Maldives
NH Collection Hotels & Resorts showcases captivating hotels housed in authentic landmark buildings across Europe, Latin America, the Middle East, Asia, and beyond. Thoughtfully designed with an eclectic-elegant atmosphere, our hotels are built to evoke extraordinary feelings — paying great attention to stimulating details that create truly memorable moments.
We welcome business travellers, friends, and couples seeking premium service, and we craft experiences centred on wellbeing, gastronomy, culture, and pure indulgence. If you are passionate about creating those extraordinary moments for every guest, NH Collection is the place to do it. Feel the extraordinary.
Job Description:
Supervise daily reservations operations, ensuring accuracy, efficiency, and service excellence across all booking channels.
Lead, coach, and support the Reservations team to achieve conversion, upselling, and revenue targets.
Ensure accurate management of inventory, rates, and restrictions in the PMS and distribution systems.
Monitor reservation quality, response times, and service standards to reflect the luxury positioning of NH Collection.
Supervise the processing of all room reservations (individual, groups) accurately and efficiently.
Ensure that reservations entered yesterday correctly in the system with proper details and special requests.
Respond to guest inquiries and requests in a timely and professional manner.
Handle complex bookings, VIP reservations, group allocations, and special guest requirements.
Coordinate closely with Revenue Management to support yield strategies and inventory optimization.
Work with Front Office, Sales, and Operations to ensure seamless arrival logistics, villa allocation, and guest experience delivery.
Ensure clear communication regarding transfers, meal plans, special requests, and pre-arrival arrangements.
Maintain accurate guest profiles, booking data, and internal documentation.
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