Technical skills
Methods
About this role
At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.
Job Description
The QAE Head is a leadership role responsible for defining and driving the quality strategy across telco platforms and digital products. This role ensures quality is embedded end-to-end — from requirements to production while leading QA teams, setting standards, and partnering with engineering, product and operations teams.
Quality Strategy & Governance
- Define and own the overall QA and test strategy for Digital Channels
- Establish quality standards, metrics, and KPIs
- Ensure quality gates
- Drive shift-left and shift-right testing practices
Leadership & People Management
- Lead, mentor, and develop QA engineers and QA managers
- Build high-performing QA teams aligned to product domains
- Set performance goals and career development paths
- Manage resource planning and capacity across programs
Delivery & Risk Management
- Ensure end-to-end test coverage across complex integrations
- Identify quality risks early and drive mitigation plans
- Make release readiness and go/no-go recommendations
Automation & Engineering Excellence
- Drive test automation strategy and adoption
- Balance manual, automated, and exploratory testing
- Promote testability, observability, and reliability engineering
- Ensure automation is scalable, maintainable, and business-aligned
Hiring Requirements
- Bachelor’s degree in IT, Computer Science, Engineering or related field
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- 10+ years of QA experience, ideally in telecommunications, software development, or network services.
- 5+ years in a senior/leadership role, such as QA Manager, QA Lead, Head of QA, or Director of Quality.
- Experience with enterprise-level QA functions — scaling processes, cross-functional alignment and performance measurement.
Technical Skills
- Software quality tools (e.g., Selenium, JIRA, TestRail)
- Automation architecture & test frameworks
- Performance, regression, integration & security testing
- Telecommunication specific testing frameworks
- Methodologies
- Agile / Scrum / DevOps
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- ITIL / Six Sigma / CMMI practices
- Continuous Improvement and Lean QA
- Equal Opportunity Employer
Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.
- Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here
Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.