Media Optimization Director (House Pod)

About this role

We are looking for a senior operational leader to lead mixed teams, and drive scalable, high-quality execution. The role combines people leadership, process improvement, and cross-functional ownership to improve client outcomes and operational efficiency.

What you'll do

• Lead a Mixed Team:
• Manage and coach a team of team leads, ensuring strong collaboration, clear ownership, and effective execution across the region
• Build clear career paths, competency frameworks, and development plans.
• Conduct performance reviews and support succession planning.
• Foster a culture of accountability, collaboration, and continuous learning.
• Monitor team utilization, workload balancing, and staffing needs.
• Work on hiring plans and organizational structure.
• Identify operational risks related to capacity and address them proactively.
• Operational Leadership:
• Establish scalable workflows, documentation standards, and best practices across all operational teams.
• Own and continuously improve operational processes across campaign onboarding, launch, optimization, reporting, troubleshooting, and campaign closeout.
• Ensure consistent delivery quality and adherence to internal SLAs.
• Drive operational excellence through process optimization and automation initiatives.
• Cross-Functional Leadership:
• Partner closely with Client Services, Planning, and Growth, aligning day-to-day execution with broader client and company goals.
• Ensure alignment between commercial goals and operational execution.
• Drive communication and coordination across departments.
• Own Regional Performance:
• Take full responsibility for the region's operational health within the MPO Department, client outcomes, and margin-related goals, with a focus on proactive issue management.
• Lead Cross-Functional Problem Solving:
• Identify risks early, build action plans, and drive resolution through collaboration with internal teams and leadership when needed.
• Own Strategic Projects:
• Lead regional and department-wide initiatives such as automation, reporting, onboarding improvements, process design, and operational optimization.