Associate Webcast Producer (Night Shift)

About this role

Management Level

H

Essential Duties:

• Act as the main point-of-contact for the live production of webcasts, recordings and live trainings for Notified Streaming Products
• Learn and stay current with the live webcasting aspects of all Notified streaming products
• Understand workflows related to Notified platforms and all webcasting types
• Employ those workflows as appropriate for client sessions
• Work with Webcast Managers to ensure all client requests are fulfilled
• Use platform knowledge to troubleshoot issues quickly and decisively
• Escalate problems quickly and accurately
• Provide a high level of customer support during live webcast sessions, focusing on client needs and building a rapport with speakers and client stakeholders
• Process webcast media to client specifications after live webcasts conclude

• Provide detailed feedback about the status of ongoing and completed events

• Help to support configuration and other projects as needed

Minimum Qualifications

• Bachelor's Degree from accredited college or university in Communications, Film, Marketing or a related field. Experience in similar position may be substituted for educational requirements
• 1-2 year of webcasting, video production or other content or creative production
• 1 year of project coordination experience is desirable
• Strong communication skills, both verbal and written, multi-lingual is a plus
• Strong organization skills and the ability to multi-task
• Knowledge of Microsoft Office Suite required
• Knowledge of Adobe Suite of Applications (Photoshop, Illustrator, Dreamweaver) desirable
• Strong understanding of computer hardware and AV peripherals
• Basic understanding of networking and IT systems desirable
• Video Encoding Experience desirable
• Knowledge/Experience of Live Streaming / On-Demand Streaming desirable
• Additional

Qualifications

• Strong client-facing and customer service experience.
• Ability to manage multiple projects simultaneously.
• Strong troubleshooting and problem-solving skills.
• Experience supporting live virtual events, webinars, or webcasts.
• Familiarity with Investor Relations and Earnings-related events is a plus.
• Familiarity with Microsoft Teams Town Hall and Live Events, Zoom Webinar, and Zoom Events is a plus.
• Additional Essential Duties:
• Conduct presenter rehearsals and technical checks prior to live events.
• Maintain compliance with established operational processes, procedures, and service standards.
• Please note any offer of employment is subject to satisfactory pre-employment screening checks.