Customer Services Executive

About this role

Techtronic Industries (TTI) is a world leader in cordless technology spanning power tools, accessories, hand tools, outdoor power equipment, as well as floorcare & cleaning products. Our focus is on end-users that range from professionals in the industrial, construction and infrastructure sectors to DIYers in home improvement, repair, and maintenance. TTI’s powerful brand portfolio includes MILWAUKEE®, RYOBI®, AEG® - recognized worldwide for their deep heritage and innovative product platforms of superior quality.

The company maintains a global manufacturing and product development footprint, with record world-wide sales of approximately US$15.2 billion and around 50,000 employees in 2026. Hiring exceptional people is a top focus at TTI. This drives a high-performance culture across all levels of our organization and helps to achieve our vision of being number one in the industries we serve.

Our unique high-speed decision-making process supports our acute focus on developing superior products and meeting high customer expectations. We view our winning culture as a competitive advantage that powers our growth.

Join a fast-moving Customer Services team where accuracy, pace, and teamwork truly matter.

Within the role of Customer Services Executive, you’ll manage customer accounts, process complex orders, and collaborate across teams to ensure smooth operations and timely resolutions. We are looking for someone who is passionate about helping customers, solving problems and driving service excellence.

We are recruiting for this role on an FTC until the end of September 2027, to support the team during a system transition period.

Key Responsibilities

• Act as a key point of contact for customer queries and support
• Keep customers informed and reassured throughout the order lifecycle to ensure satisfaction and maintain trust
• Collaborate with Sales, Supply Chain, and Finance teams to ensure seamless service
• Maintain accurate records of enquiries and outcomes
• Manage customer accounts as per internal SOP’s and customer vendor compliance manuals
• Process complex customer orders via ERP and liaise with logistics and supply chain teams to ensure timely fulfilment
• Effectively manage complex customer claims and escalate to the appropriate stakeholders to support resolutions
• Investigate root causes and work with relevant departments to resolve issues quickly
• Track service performance metrics and customer feedback
• Provide reports and recommendations to support continuous improvement
• Identify opportunities for process improvements and contribute to service excellence initiatives
• To carry out other ad hoc responsibilities as requested by the Line Manager from time to time
• Skills Required:
• Experience 2+ years in a customer service role, ideally in FMCG and B2B environments
• Sales Order Processing with FOB is ideal
• A genuine passion for helping customers and solving problems
• Strong communication skills and a collaborative mindset

• Excellent attention to detail and organisational skills

• Preferably experience using Salesforce, SAP systems and Microsoft Office tools
• A proactive approach to learning, sharing, and improving processes

#Li-Lr1 #Li-Ld1 #Tti-EMEA

At TTI, we are committed to being an equal opportunity employer. We believe in creating a supportive environment where everyone can thrive and grow. If you're looking to join a forward-thinking company that values collaboration, innovation, and impact — we’d love to hear from you. Apply now and be part of something exciting!