Member of Technical Staff | Observability & Reliability

About the role

At Avra, every technical IC is a Member of Technical Staff (MTS). The title doesn't put anyone in a silo: you own systems and outcomes, not steps in a function, and you keep building depth in your area.

In this role, you'll join the Platform team as our go-to expert on observability and reliability. Our customers make real-time decisions based on our responses, so when we're down, their operations stop. Avra's cloud is just one more dataplane, alongside the dataplanes we operate inside customer environments — so observability and reliability have to work the same way everywhere.

What you'll do

• Evolve our observability stack for logs, metrics, traces, and alerting.
• Make sure every dataplane, in our cloud and on-premise, reports its active release, health, heartbeat, logs, metrics, and usage to the control plane.
• Bring telemetry into customer clusters within a model where agents only make outbound connections.
• Detect drift between the desired state and what's actually running in each environment.
• Monitor the health of our deployment and runtime agents.
• Provide visibility into ephemeral workloads, such as the Ray clusters that run our batch inference.
• Define SLOs, lead incident response and postmortems, and reduce MTTR — including when a fix requires coordinating with the customer.
• Reduce telemetry cost: less redundant data, more useful signal.
• How we measure success
• -
• 99.9% serving availability, with incidents trending down.
• MTTR, including on-premise incidents.
• Near-zero drift between desired and actual state.
• All agents active and reporting, across every dataplane.
• What we're looking for
• Deep experience with OpenTelemetry and observability backends.
• Hands-on practice with SLOs, error budgets, actionable alerting, and incident management.
• Strong experience with Kubernetes and infrastructure as code (Terraform / Helm ).
• Experience operating software in environments you don't fully control.
• Production-quality code and reviews, and a willingness to operate what you build.

Nice to have

• Shipping software to customer-hosted Kubernetes (e.g., Helm, outbound-only connectivity).
• GCP or GKE, AWS or EKS.
• ML multi-node/multi-cluster workloads in production.
• Financial services or regulated environments.