Onboarding Specialist, Italy

About the role

As Account Manager, you will manage a portfolio of customers in the Italian and English-speaking market and ensure they remain successful and engaged with Enginy.

Customer Retention

• Proactively manage accounts to minimize churn and secure renewals
• Identify risks early and build engagement plans with customers

Account Management

• Maintain accurate CRM data, health scores, and renewal timelines
• Use product usage and feedback to manage account health
• Build strong relationships with key stakeholders
• Onboarding new clients

About you

• Proficiency in Italian and English
• 2–5 years experience in Customer Success or Account Management in B2B SaaS

- Strong communication and relationship-building skills

• Proactive and ownership-driven mindset
• Comfortable using CRM and customer success tools

What we offer

• 💰 Competitive salary tailored to your experience.
• 🎯 Enticing performance bonuses that you won’t see anywhere else.
• 💳 Flexible remuneration through Cobee.
• 🏦 Pension Plan through Arca
• 📅 Short Fridays all year round and extra days of vacation for your birthday and Geneversary.
• 🏠 Yearly Work From Home allowance (24 days for Customer Facing functions / 48 days for Product & Engineering and Admin)
• 🌎 Full Work From Anywhere weeks during August & End of the year.
• 🏋🏻‍♂️ A discount on a premium gym (with spa access) just a step away.
• 🍏 Free fresh fruit every day to help you care for your health.
• 🍴 A discount at a beachfront cafe where you can also get daily menu deals.
• 🏖️ Beachfront office so you can work with stunning sea views—an inspiring and energizing workspace.
• 🌊 Direct beach access to take breaks by the sea and recharge.
• 📚 Continuous learning, including but not limited to mentoring, coaching, workshops, and opportunities to attend SaaS conferences.
• 🚀 Career growth opportunities, as we won’t let your dedication and results go unnoticed.
• 🎉 Team gatherings and celebrations, because we love to build connections and celebrate achievements together.
• 👨‍💻 A collaborative culture because we foster hard work, teamwork, transparency, and respect, encouraging open communication and a positive environment where your voice matters.
• ✨ If you’re not sure you meet 100% of the requirements — we still want to hear from you.

Research shows that candidates from underrepresented groups often self-select out even when they’re a strong match. If this role excites you and you believe you can make an impact at Enginy AI, we encourage you to apply.

• Ready to help build the infrastructure behind the future of B2B sales? Let’s build something great together. 🚀
• Ready to shape the future of B2B sales with us? Let’s build something great together!