Automotive Service Advisor - Cumberland Kia

About this role

Service Advisor – Cumberland Kia

🕒 Full-Time | 💰 Competitive Pay + Performance Based Bonus

Cumberland Kia is growing, and we’re looking for a high-performing Service Advisor to join our team.

If you’re someone who thrives in a fast-paced environment, enjoys working with people, and takes pride in delivering an exceptional customer experience—this is a great opportunity to build a long-term career.

What You’ll Do:

• Greet customers promptly and professionally in the service lane
• Listen to customer concerns and accurately document vehicle issues
• Recommend maintenance and repairs based on manufacturer guidelines
• Provide clear communication and updates throughout the service process
• Present and explain repair estimates, including upsells when appropriate
• Coordinate with technicians to ensure efficient workflow
• Deliver a high level of customer satisfaction and build lasting relationships

What We’re Looking For:

• Previous automotive service advisor experience preferred (Kia experience a plus)

- Strong communication and customer service skills

• Ability to multi-task and stay organized in a fast-paced environment
• Sales-minded with a focus on providing value to the customer
• Familiarity with dealership systems (CDK, Xtime, etc.) is a plus
• Positive attitude, team player, and self-motivated

What We Offer

• Competitive pay plan with strong earning potential
• Performance-based bonuses
• Health, dental, and vision insurance
• Paid time off and holidays
• 401(k)
• Ongoing training and career development
• A supportive, team-oriented environment
• Why Cumberland Kia?

We’re committed to building a team that takes pride in what they do. Our service department is growing, and we’re focused on creating an efficient, customer-first experience—backed by the tools, training, and leadership you need to succeed.

• Ready to take the next step in your automotive career? Apply today and join the Cumberland Kia team.