Assistant Manager / Sr. Executive – Customer Care

Job Description

Position Summary:

The incumbent shall be responsible for providing high level of technical support to customers at their assigned location

Key Roles &

Responsibilities

• § Attend breakdown calls of electrical and mechanical nature
• § Generating target revenue for services and spares
• § Collect feedback from customer and share it with the concerned department
• § Prepare reports by collecting, analyzing, and summarizing information
• § Effectively handles customer inquiries and complaints
• § Coaching and developing distributor service team
• Candidate Profile:
• Qualification & Certification (if applicable
• § Diploma or Engineering Graduate (Electrical / Mechanical)
• § Good academic records, 60 % & above across all academics
• Experience
• § Minimum 5 years of relevant experience in service

Computer Skills

• § Proficient in MS Office
• Communication & Language Proficiency

§ Strong written and verbal communication skills

• § Simple, clear and customer-centric communication

§ Excellent business communication and presentation skills

• Organization Name Signode India Limited
• Position Title Assistant Manager /Senior Executive
• Reports to Sr. Manager
• Customer Care
• Department Reliability Services
• Job Location/Country Jaipur
• India

Core Competencies/Skill/Any other attribute relevant to the role

• § Practical knowledge of mechanical, electrical and knowledge of PLC programming

§ Passionate about service

§ Good problem-solving skills

• § Self-motivated and goal-oriented, desire to deliver results
• § Fast learner and quick thinker
• Why Signode?

We are an employee centric organization and believe in empowering our employees. Through our policies, procedures and employee engagement interventions, we focus on building a motivated, engaged and talented workforce that will strive towards Signode’s growth. We are an equal employment opportunity employer and believe that embracing Diversity and Inclusion will help pave the way for a sustainable future by attracting and retaining the most talented people.

As you join Signode, you will discover how it feels working with passionate teams who excel at their work, a team that encourages and rewards individuals for their ability to think out of the box and a team that provides exposure to help individuals discover their hidden potential and add value to the organization.