Role signals
SalesCustomer support
About this role
- Role Overview: Serves as the primary point of contact for Heavy equipment parts inquiries.
- Core Sales & Customer Service Responsibilities.
- Parts Consultation: Identify exact-match equipment components by navigating electronic parts catalogs (EPC) and interpreting customer descriptions.
- Order Processing: Generate accurate quotes, invoices, and sales orders using dealership management systems (DMS)
- Up-Selling & Cross-Selling: Recommend related maintenance items, tools, hardware, and premium product lines to increase average transaction value.
- Maintain relationships with customers, managing their recurring orders, delivery schedules, and wholesale pricing tiers.
- Core & Return Processing: Inspect returned parts for warranty eligibility, process core charges, and prep defective items for manufacturer shipment.
- Sourcing: coordinate order for non-stocked or specialty parts from supplier to fulfill urgent customer requests.
Required Qualifications & Competencies
- Heavy Equipment Knowledge: Strong understanding of equipment systems, including drivetrains, Hydraulic, Undercarriage, electrical, and engine components.
- Technical Systems: Proficiency with cataloging software (e.g., GPES) or dealership software.
- Communication
Skills
- Ability to explain complex technical parts diagrams and compatibility restrictions to non-technical customers.