Palliative LVN Intake Coordinator - HYBRID

About this role

By The Bay Health, a non-profit established in 1975, set the standard for hospice in the U.S. by emphasizing the role of the patient in making important medical decisions. Our spectrum of home-based services now includes Skilled Home Health Care, Palliative Care, Adult Hospice Care and Pediatric Care. Our team approach strives to address practical, social, emotional and spiritual aspects of care, with the goal to maximize quality of life for our patients, caregivers and families.

This full-time position offers competitive pay, generous benefits and a supportive work environment.

We are seeking a Pediatric & Palliative Care LVN Intake Coordinator will provide administrative support to the Palliative Care and Pediatric team. The role serves as the Palliative Care Coordinator in accordance with BTBH organizational policies and procedures and applicable laws and regulations.

Schedule:

Monday

• Friday; 8:30am - 5:00pm

Location:

4 days onsite, 1 day remote; Larkspur, CA with occasional coverage to our Sonoma, CA office

By the Bay Health follows all CDPH vaccine requirements for healthcare personnel.

Essential Duties & Responsibilities include (but are not limited to):

Intake & Referral Management

• Coordinate and process all new Palliative Care referrals from hospitals, physicians, SNFs, and community partners
• Gather and verify required referral documentation, including physician orders, clinical records, demographics, and insurance information

Scheduling & Start of Care Coordination

• Schedule Start of Care (SOC) visit in alignment with clinical priority, payer requirements, and staffing availability
• Coordinate ongoing visit scheduling in collaboration with clinical leadership and field staff

Clinical Intake Support (LVN Scope)

• Conduct initial clinical screening of referrals to support prioritization and safe admission planning
• Identify high-risk clinical factors and escalate appropriately

Care Coordination & Communication

• Collaborate closely with Palliative Care clinical leadership, admission clinicians, provider relations, and billing teams
• Communicate effectively with physicians, hospitals, and facilities regarding referral status and admission timelines

Documentation & Compliance

• Maintain accurate, complete, and timely intake and scheduling documentation
• Ensure intake workflows align with Medicare, Medi-Cal, and managed care requirements

Education/Experience:

• Completion of a Licensed Vocational Nursing Education Program from an accredited school
• Minimum of two years of LVN experience preferably with one year experience in an acute care setting.
• Experience in a home based care/palliative care/ hospice setting preferred but not required.
• Minimum two years’ experience performing clerical duties, preferably in a healthcare setting

Certificates, Licenses, Registrations:

• Current Licensed Vocational Nurse certification from the California Board of Vocational Nurse and Psychiatric Technician Examiners.

Pay Range:

$38.65 - $48.40 hourly

By the Bay Health is proud to serve our community as an equal employment opportunity employer. Everyone is valued and welcome at BTBH.

Our organization is committed to diversity, equity and continues to build a culture of inclusion by recruiting, screening, hiring and retaining any qualified individual without regard to age, race, color, ethnicity, religion, gender, gender identity or expression, sexual orientation, disability, marital status, registered domestic partner status, citizenship, physical or mental disability, legally protected medical condition, family care status, military care status, veteran status or any other consideration made unlawful by Federal, state, or local laws.