Night Audit Agent

About Black Butte Ranch

Black Butte Ranch is a destination resort in Central Oregon, surrounded by Cascade mountain views, Ponderosa pines, and a strong sense of community. Set across 1,800 acres, the Ranch features championship golf courses, lodging, restaurants, pools, spa, trails, a private lake, and year-round recreation.

Working here means being part of a collaborative team dedicated to creating memorable guest experiences in one of the Pacific Northwest’s most beautiful settings.

Come join the Guest Services team at Black Butte Ranch!

Summary

The Night Auditor supports guests and homeowners at Black Butte Ranch during overnight hours while completing the resort’s daily accounting. This role handles check-ins, check-outs, and guest questions; reconciles charges and revenue; and helps guests make the most of their stay.

Responsibilities

• Welcome and assist guests and homeowners at the Welcome Center.
• Process check-ins, check-outs, reservations, and guest transactions accurately.
• Complete nightly accounting tasks, including balancing charges and reconciling revenue.
• Enter and maintain accurate guest information in the property management system.
• Answer questions, resolve concerns, and share information about Ranch activities and amenities.
• Work with other departments to support guest needs and daily operations.

Qualifications

• Hospitality or customer service experience.
• Strong computer skills and the ability to learn new systems.
• Ability to work independently and complete accounting tasks accurately.
• Clear communication, organization, and attention to detail.
• Ability to work evening, overnight, weekend, and holiday shifts.
• Schedule:
• Schedule: Shifts are typically 2:45–11:15 p.m. or 12:45–10:15 p.m. Additional hours may be needed when events run late.
• Cross-training: This position is cross-trained in guest services and night audit duties. The employee will not be assigned to night audit every shift.
• Compensation:
• Starting at $20/hour, based on experience
• Offers are contingent upon successful completion of a background check.

Our commitment to service starts with our team. We foster a welcoming, inclusive workplace and make employment decisions based on qualifications, merit, and business needs in accordance with applicable laws.