Role signals

SalesCustomer success

About this role

Account Executive (Account Manager)

Location: Springfield, MA

Type: Full-Time

Overview

At Market Mentors, we don’t just manage accounts; we drive outcomes. We operate as an extension of our clients’ teams, aligning strategy, execution, and performance to deliver measurable growth.

We are looking for an Account Executive who thrives in a fast-paced, integrated marketing environment. This role is responsible for owning client relationships, driving execution across teams, and ensuring work is delivered accurately, on time, and aligned with business objectives.

This is a high-visibility role that requires accountability, initiative, and the ability to lead both clients and internal teams with confidence.

What You’ll Do

Account Management

Own the full client lifecycle, from onboarding through ongoing engagement
Serve as the primary point of contact for assigned clients
Lead regular client communications, including status updates, reporting, and strategic discussions
Strategic planning through execution

Delivery Excellence

Ensure all deliverables are accurate, on time, and aligned with expectations
Maintain visibility into project status, timelines, and resourcing
Proactively identify risks and solve issues before they impact delivery
Uphold quality control across all work streams

Client Service & Growth

Deliver exceptional client service that builds trust and long-term relationships
Identify opportunities to expand services and drive account growth
Bring forward ideas, insights, and recommendations that add value
Actively contribute to client success and retention

Team Liaison

Collaborate closely with internal teams including digital, creative, PR, and media
Translate client needs into clear, actionable direction for internal teams
Ensure alignment across all disciplines for integrated execution
Keep communication flowing and teams accountable

Opportunity Identification

Proactively identify new opportunities within existing accounts
Support proposal development and scope expansion
Partner with leadership on strategic growth initiatives

Problem Solving

Address challenges quickly and effectively with a solutions-first mindset
Navigate client feedback and internal constraints with professionalism
Drive resolution while maintaining strong relationships

What We’re Looking For

3–5+ years of account management experience in an agency or related environment
Strong understanding of integrated marketing (digital, traditional, PR, content)

- Exceptional communication and organizational skills

Ability to manage multiple clients and priorities simultaneously
Proactive, solutions-oriented mindset
High level of accountability and ownership
Comfort working in a fast-paced, deadline-driven environment
What Success Looks Like
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Clients view you as a trusted partner, not just a point of contact
Work is delivered accurately, on time, and aligned with strategy
Opportunities for growth are consistently identified and acted upon
Internal teams are aligned, informed, and operating efficiently
You bring ideas forward, not just questions
Why Market Mentors

We are a fully integrated marketing agency that connects strategy, creativity, and performance to drive real business results. Our team operates with urgency, accountability, and a shared commitment to delivering exceptional work.

You’ll be part of a team that:
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Works collaboratively across disciplines
Values initiative and problem-solving
Is committed to continuous improvement and innovation
Operates as a true partner to our clients
If this describes you, send us your resume with a cover letter of why we should meet.
Market Mentors, LLC, 155 Brookdale Drive, Springfield, MA 01104
Great benefits include PTO, health, life, and 401(k). Fun and creative working environment.