IT Support Specialist

About this role

IT Support Specialist

Location: Birmingham, AL (this role includes approximately 10% travel to jobsites)

Reports to: IT Manager

Employment Type: Full-time

About Creature

Creature is a vertically integrated design-build firm pioneering the Design, Manufacture,

Construct (DMC) methodology for healthcare facilities. Our teams work across design,

manufacturing, and field execution—all powered by reliable technology infrastructure. The IT

Support Specialist keeps that infrastructure running.

Purpose of the Role

Provide rapid, reliable technical support across hardware, networking, and systems to keep

Creature's teams productive. You'll respond to user issues, troubleshoot problems, and escalate

appropriately. This is hands-on technical work where speed, accuracy, and clear communication

matter every day.

Core Accountabilities

Daily Break-Fix & User Support

Own the ticket queue. Respond to hardware, software, and connectivity issues with urgency.

Troubleshoot at the root, document solutions, and close tickets with accuracy. If you can't solve

it, escalate clearly to the IT Manager.

Hardware & Equipment Management

Support hardware deployment, setup, and maintenance. Image machines, manage peripherals,

inventory equipment, and coordinate with vendors on repairs or replacements.

Basic Network Support

Assist with network troubleshooting, connectivity issues, and device configuration. Work within

established network architecture under the IT Manager's direction.

Systems & Documentation

Maintain accurate ticketing records. Document problems and solutions so patterns emerge and

knowledge builds. Keep system documentation current.

IT Onboarding Support

Set up new hire equipment, provision access, verify systems work, and confirm user readiness

on Day 1.

What Exceptional Execution Looks Like

You close tickets fast and right—users don't come back with the same problem twice. Hardware

flows smoothly: new equipment is ready on time, repairs are tracked, inventory is accurate. You

know when to escalate and do it clearly, with full context for the IT Manager. Your

documentation helps the team learn from recurring issues. You're reliable—people trust you to

show up, solve the problem, and communicate clearly.

Traits That Define Success

Ownership

Own your tickets and your response time. If you don't know something, find out—don't guess.

Bias for Speed

Users are waiting. Troubleshoot methodically but move fast.

Conscientiousness

Document what you fixed and why so the next person (or next time) has the answer.

Clear Communication

Explain technical issues to non-technical people without condescension. Tell users what to do

and why.

Reliability

Show up, follow through, take care of details.

Qualifications

• Must-Have
• High school diploma or equivalent; ongoing technical education (certifications, training)
• expected.
• Strong troubleshooting mindset and comfort learning new systems quickly.
• Basic hardware knowledge: desktops, laptops, peripherals, monitors.
• Familiarity with Windows and/or Mac operating systems.
• Ability to follow documentation, ask questions, and work independently on routine tasks.
• Professional communication skills—you'll interact with people across the company.
• Preferred
• Bachelor's degree in Information Technology, Computer Science, or related field.
• CompTIA A+ certification or in progress.
• Basic networking knowledge (TCP/IP, DNS, DHCP concepts).
• Experience with helpdesk or technical support.
• Familiarity with ticketing systems or IT service management tools.
• Why Creature
• This is a hands-on technical role where you'll build foundational skills in hardware, networking,
• and troubleshooting. You'll work for an IT Manager who expects you to learn, ask good
• questions, and grow. As you develop expertise, you'll take on more complex issues and build
• toward senior technical or specialization roles.
• Creature is an equal opportunity employer. We celebrate craftsmanship, collaboration, and
• commitment to excellent execution.