After Sales Service Technical Advisor (Romanian speaking)

About this role

Techtronic Industries (TTI) is a world leader in cordless technology spanning power tools, accessories, hand tools, outdoor power equipment, as well as floorcare & cleaning products. Our focus is on end-users that range from professionals in the industrial, construction and infrastructure sectors to DIYers in home improvement, repair, and maintenance. TTI’s powerful brand portfolio includes MILWAUKEE®, RYOBI®, AEG® - recognized worldwide for their deep heritage and innovative product platforms of superior quality.

The company maintains a global manufacturing and product development footprint, with record world-wide sales of approximately US$15.2 billion and around 50,000 employees in 2026. Hiring exceptional people is a top focus at TTI. This drives a high-performance culture across all levels of our organization and helps to achieve our vision of being number one in the industries we serve.

Our unique high-speed decision-making process supports our acute focus on developing superior products and meeting high customer expectations. We view our winning culture as a competitive advantage that powers our growth.

Responsibilities

• Provide technical support to service partners and end customers, primarily in the Romanian market (via phone, email, and ticketing system).
• Analyze and diagnose technical issues related to products and equipment.
• Validate service claims and oversee the accuracy of their processing.
• Cooperate with R&D, Quality, Production, and Logistics departments to resolve issues and implement improvements.
• Prepare and deliver basic technical training sessions for service partners.
• Participate in audits and service visits at international partner locations.
• Analyze after-sales data (e.g., failure rates, costs, trends) and recommend corrective actions and process improvements.
• Initiate and support activities aimed at developing service processes within the region.
• Support warranty processes and monitor the accuracy of service claim submissions.

Requirements

• Technical education (preferred fields: Mechanical Engineering, Electrical Engineering, Automation, Mechatronics, or related disciplines).
• Minimum 1-2 years of experience in the automotive, machinery, or related industries (service, technical advisory, or customer support roles).
• Very good command of Romanian (mandatory) and good command of English.
• Ability to read and interpret technical documentation and diagrams (mechanical or electrical).
• Good knowledge of MS Office applications (especially Excel and Outlook) and CRM systems.
• Strong analytical thinking skills and ability to draw conclusions from data.
• Excellent communication skills with a collaborative and problem-solving mindset.
• Willingness to travel for short business trips (primarily within Romania).

Nice to Have

• Experience working in an international environment.
• Knowledge of a second foreign language (e.g., Bulgarian or Czech).
• Experience with SAP, Salesforce, or similar systems.
• Understanding of service network operations and warranty processes.

What We Offer

• Employment under a permanent employment contract.
• Task-based working time with a high level of autonomy and responsibility.
• Opportunity to work in an international environment.
• Hybrid working model.
• Private healthcare.
• Lunch card.
• Life insurance.
• #Milwaukee-Poland #LI-HYBRID #LI-IC1

At TTI, we are committed to being an equal opportunity employer. We believe in creating a supportive environment where everyone can thrive and grow. If you're looking to join a forward-thinking company that values collaboration, innovation, and impact — we’d love to hear from you. Apply now and be part of something exciting!