Follow Up Pet Nutritionist/ Customer Service REMOTE

About Farmina

Farmina Pet Foods is a family-owned Italian company with over 50 years of expertise in pet nutrition. With four production facilities and a presence in more than 75 countries, we are a fast-growing global player in the pet care industry. At Farmina, we go beyond nutrition. By combining nature and science, we develop high-quality nutritional solutions that support the health and wellbeing of pets worldwide.

Why join Farmina?

At Farmina, we combine science, innovation, and passion to improve the lives of pets worldwide. You'll become part of an international company where customer care, continuous learning, and collaboration are at the heart of everything we do. If you're passionate about animal nutrition and enjoy building meaningful relationships with pet owners, we'd love to hear from you.

We at Farmina firmly believe in our company motto: Happy pet. Happy you.

Position Purpose

As a Follow Up Pet Nutritionist/Customer Service at Farmina North America, you will be responsible for driving sales through supporting pet parents to manage the health and well-being of their pet. The ideal candidate is proactive, eager to learn, and passionate about pets and nutrition. You're equally organized, efficient, and a self-starter that is looking to grow with Farmina in North America. This position will report to our Customer Service Manager in North America.

Requirements

• 2-3 years' experience in customer service

- Excellent verbal and written communication skills

- Administrative and analytical skills

• Proficient in Microsoft Word and Excel
• Ability to work under pressure while handling high volume workload
• Able to work independently
• Bachelor’s degree preferred

Key Responsibilities

• Support a minimum of 40 pet parents daily by providing solutions while ensuring the pet parent is satisfied.
• Learn to identify customer needs to recommend the appropriate product and service offerings.
• Respond to customer queries via phone, email, SMS, etc.
• Provide clients nutritional and product support including but not limited to sending custom feeding plans (nutritional plan), creating condition sheets, and invite users to download the Farmina Genius App.
• Assist Senior Customer Care representative with other follow-up related projects.

Benefits

• Comprehensive Benefits Package including Medical, Dental, Vision Benefits and much more.
• 90% Company Paid Employee Only Medical Plan Option
• 401K with Employer Matching Program
• Paid Holidays and Paid Time Off
• Employee Discounts

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.

Farmina is An Equal Opportunity Employer