Customer & Sales Support Coordinator

About this role

At Magnetic Group, we take immense pride in our people and the work that we do. Passion is what drives us, and the mission to help aviation companies help the world is what unites us. If it resonates with you and you have the same values as us, you could become part of our team and shape the industry’s future together.

We are looking for a Customer & Sales Support Coordinator to join our Trading team in New Delhi, India.

Main responsibilities

• Monitor received requests and active purchase orders, and make sure that orders are completed on time
• Organizing shipments, filing information in internal systems (orders, proformas, etc.), preparing needed paperwork, and other tasks agreed upon with sales staff and direct manager
• Monitoring daily all received tasks (communication with suppliers, logistics companies, finance dep, etc.)
• Issuing invoices to customers
• Ensuring a high level of customer satisfaction through excellent service
• Helping sales staff with daily activities, helping solve problems with customers if needed
• Ensure that all tasks are carried out in compliance with established internal policies and guidelines

Main Requirements

• Previous experience in sales or purchasing in the aviation sector, (MRO, airline, repair shop) is must
• Very good verbal and written knowledge of English
• Ability to work with various IT systems (MS Office, ERP, CRM, etc)
• Goal-driven and proactive attitude, persuasiveness, stress tolerance
• Friendly and engaging personality, so that you can be part of the international Sales team

- Excellent time management and organizational skills

• Accuracy and attention to detail
• Ability to multitask and remain helpful and polite at all times
• Experience working with Quantum is considered as advantage

What We Offer

• Opportunity to work in one of the most attractive and fast-growing global industries in the world – aviation
• A fast track to both personal and professional growth in a challenging and rewarding environment
• A great team with diverse backgrounds and true aviation fans
• A culture of trust that empowers you
• Ready to take your career to the next level and make a real impact on the aviation industry? Apply now and join us at Magnetic Group!
• Please note that a mandatory background check will be conducted on all successful candidates.