Warehouse Associate

About this role

Who we are:

YQN is a leading one-stop international logistics online services platform, offering comprehensive international logistics services, including FCL, LCL, air freight, rail service, trucking, customs clearance, warehousing, cargo insurance, bulk cargo service, port of destination services, etc.

We are designed to apply the internet and digital technology to visualize and optimize cross-border supply chain logistics to achieve the same efficiency and convenience as express delivery. ‘Simple shipping and easy freight’ is the mission of YQNLINK. We have developed strategic cooperative partnerships with leading ocean carriers and logistics service providers such as COSCO Shipping, Maersk Line, Sinotrans, etc.

We have built up the ocean and air transport network from China to the world and introduced a series of innovative product offerings such as the First-class FCL, First-class LCL, First-class Air Freight, realizing online quotation, online order, online logistics tracking and other abundant functions, to build a more efficient and intelligent cross-border supply chain logistics.

Responsibilities

• Process customer return packages by unpacking, verifying contents, and sorting according to established standards
• Accurately enter return data into the system and update inventory records
• Handle exception cases (e.g., incorrect addresses, transit damage) and assist with re-shipments
• Follow up on operational tickets related to replacement shipments and product exchanges
• Maintain organized return documentation and generate reports as needed
• Perform other duties as assigned by the supervisor

Requirements

• Must have legal authorization to work in the U.S.
• Able to communicate effectively in English on a daily basis

- Strong interpersonal and communication skills

• Proficient in Microsoft Office (Word, Excel, PowerPoint)
• Detail-oriented, patient, and highly responsible

- Strong organizational and time management skills

• Ability to speak Chinese (Mandarin) is a plus, but not required
• Job Type: Full-time
• Work Location: In person
• Starting Pay: $17.00 per hour + OT