Role signals
Customer support
About this role
Your responsibilites:
direct contact with retailers and individual clients via email and phone to provide information on order status;
timely and accurate processing of incoming customer orders from Miele retail partners;
clarifying customer complaints;
checking the ability to deliver, possibly offering alternative solutions and telephone product advice.
Our
requirements
- C1 level of French and communicative level of English;
- knowledge of Dutch (Flemish) would be an advantage;
- relevant work experience in customer service;
- experience with SAP or other ERP system;
- experience working with customer service systems (e.g., ServiceNow, Genesys) would be an advantage;
- ability to build relationships with business partners and customers;attention to detail and ability to deliver accurate results.