Role signals
About this role
iFinance Canada is a national leader in consumer financing, proudly serving Canadians since 1996. As part of the Iceberg Finance Group, our Quebec-based sister company with a Canada-wide footprint—we provide flexible financing solutions across various sectors, including healthcare, cosmetic, dental, and more.
We're a fast-growing, forward-thinking organization that values innovation, performance, and teamwork. If you're a driven sales professional with a passion for building strong B2B relationships, this is your opportunity to make a significant impact.
This dynamic, growing organization is currently recruiting for a Bilingual Credit Agent.
This position is a great opportunity to build on existing customer service skills as well as to learn consumer credit profile decision-making. Fine tune your multi-tasking abilities, while developing your communication and problem-solving skills. You'll also be able to use both French and English languages daily in this fantastic team environment.
Key responsibilities of the position include:
- Support approvers in the analysis of credit files
- Inbound/outbound calls to complete customer files
- Responding to customer calls and emails
- Data entry of customer files
- Credit adjudication (training provided)
- Providing superior professional service to valued clients.
- Working four days per week from the office, one day from home.
- Weekend shifts on rotation, one weekend shift per month.
Position
Benefits
- Growing company
- Positive environment with 9:30-11:30 am start time to 5:30-7:30 pm shift
The ideal candidate will have the following attributes:
- Fluent in both English and French – proficiency assessment will be required
- Great Customer service experience
- Excellent communication and problem solving skills, quick thinker
- Positive individual with very good attention to detail
- Must be able to work independently, as well as in a team environment
- Punctual, professional and reliable.