Billing Assistant

About this role

The Billing Assistant provides outstanding service to patients by answering

phone calls, receiving walk-ins, scheduling appointments, verifying patient benefits, advising patients of co-payments, and escorting them to the respective areas for further care and attention.

Main Duties and

Responsibilities

• Enter information necessary for insurance claims such as patient, insurance ID, diagnosis and treatment codes and modifiers, and provider information.
• Ensure claim information is complete and accurate in billing software.
• Verify patient benefits eligibility and coverage by calling insurance companies for authorization.
• Collect payment and print receipts for all patients.
• Answer patient questions on patient responsible portions, co-pays, deductibles, write-offs, etc.
• Resolve patient complaints or explain why certain services are not covered.
• Book appointment and make daily calls to patients to remind of appointments on the next day.
• Ensure daily transactions sheets for each doctor are printed and cash float for each doctor is balanced at the end of the day.
• Manage patient records in EMR system ensuring that all items are properly scanned for each visit and files are complete.
• Assist Patient Care Technicians with blood draws or triage processes if necessary.
• Any other related duties as assigned.

Skills and Qualifications

• Proven experience as billing clerk or general accounting experience
• Proficient in MS Office (especially Excel)
• Keen attention to detail

- Strong organizational skills

- Excellent communication skills

• High school diploma; further education is a plus

About the Company

The vision of Oaktree Medical Center is to become a world-renowned medical facility known for high quality, holistic care, focused on family values in a safe, caring, customer service driven environment.