Customer Care Representative

About this role

Customer Care Representative

We are looking for a high-energy, results-driven Customer Care Representative who thrives in a fast-paced environment. Every call is an opportunity to build trust, help customers, and turn their needs into scheduled work.

If you bring strong people skills, a solid work ethic, and the confidence to guide conversations, we want to hear from you. Your experience may come from a call center, retail, hospitality, service coordination, or another highly customer-facing operations role. We can teach you our systems and processes. You bring the initiative, accountability, and willingness to learn.

Ready to Stand Out?

Call (866) 887-2218 and follow the prompts to tell us about yourself. This is your first step in the interview process and your chance to make a strong impression.

Who We Are

Current Electric is an award-winning home services company built on teamwork, accountability, and delivering a five-star customer experience. Our Customer Care team plays a key role in our growth by creating opportunities and supporting both our customers and field teams every day.

Why Choose Current Electric

• Competitive hourly pay ranging from $20.00 to $25.00 per hour, based on experience, plus commission and performance-based incentives
• Comprehensive health benefits including medical, dental, and vision, along with company-paid life insurance
• Health Savings Account
• Consistent Monday through Friday schedule from 8:30 AM to 5:00 PM
• 401(k) with company match up to 4%
• Employee referral bonus program
• Ongoing training and development in a team-focused, high-performance environment

What You Will Do

• Drive Results Through Every Call
• Make outbound calls to schedule service, follow up on estimates, and create new opportunities
• Turn both inbound and outbound conversations into booked appointments
• Listen to customer needs and guide them to the next step with confidence and clarity
• Work in a Performance-Driven Environment
• Operate in a structured call center with clear expectations around call volume and booking performance
• Manage multiple tasks while staying organized, accurate, and responsive
• Work toward individual and team goals, using feedback and training to improve
• Deliver a Five-Star Experience
• Communicate clearly, professionally, and with purpose
• Build trust with customers and handle concerns with patience and confidence
• Ensure every interaction reflects our commitment to quality service
• Be a Strong Teammate
• Work closely with dispatch and leadership to keep schedules running smoothly
• Support team goals and contribute to a positive, accountable environment
• Follow through on commitments and communicate when priorities change or issues arise
• What You Bring
• Relevant Experience
• Experience in a highly customer-facing role, such as retail, hospitality, service coordination, front desk operations, sales, or a call center
• A track record of helping people, managing competing priorities, and following through in a busy environment
• Sales, appointment scheduling, or outbound calling experience is helpful but not required
• People Skills and Work Ethic
• Strong listening and communication skills, with the ability to build rapport and guide a conversation
• Confidence making calls, addressing concerns, and asking customers to take the next step
• Dependability, initiative, and ownership of your work
• Ability to stay organized and maintain a professional, helpful approach under pressure
• Willingness to learn, apply feedback, and work toward measurable goals

Technical Skills

• Comfort using computers, entering accurate information, and working across multiple systems
• Ability and willingness to learn ServiceTitan, our customer management and scheduling platform; prior experience is not required
• Familiarity with Google Workspace, including Docs and Sheets, is helpful
• Education
• High school diploma or GED required.
• What Success Looks Like
• You consistently meet or exceed booking and call performance goals
• You help customers move from questions to scheduled appointments
• You maintain accurate records and follow through on customer needs
• You take ownership of your performance and apply what you learn
• You show up each day with energy, focus, and a team-first mindset
• Equal Opportunity Employer
• Current Electric is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.