Strategic Account Director

About this role

Everlywell is a digital health company pioneering the next generation of biomarker intelligence—combining AI-powered technology with human insight to deliver personalized, actionable health answers. We transform complex biomarker data into life-changing insights—seamlessly integrating advanced diagnostics, virtual care, and patient engagement to reshape how and where health happens.

Over the past decade, Everlywell has delivered close to 1 billion personalized health insights, transforming care for 60 million people and powering hundreds of enterprise partners. In 2025, an estimated 1 in 94 U.S. adults received an Everlywell test, solidifying our spot as the #1 at-home testing company in the country. Fueled by AI and built for scale, we’re breaking down barriers, closing care gaps, and unlocking a more connected healthcare experience that is smarter, faster, and more personalized.

Responsibilities

• Serve as the senior-level owner and primary client-facing representative for Everly Health Solutions' most strategic, highest-value enterprise accounts
• Build and sustain trusted relationships with client executives (C-suite and VP level), positioning Everly Health as a long-term strategic partner rather than a vendor
• Own the growth strategy for your portfolio: identify, qualify, and drive expansion opportunities — new programs, populations, and services — in partnership with Sales
• Own renewals and retention for assigned accounts, leading commercial and contract discussions in partnership with Legal and Finance
• Develop multi-year strategic account plans that map client priorities to Everly Health's unique value proposition, and keep them current as client needs evolve
• Lead executive business reviews with client leadership to present performance, insights, and recommendations, and to align on upcoming initiatives
• Partner with clients to define key performance metrics and ensure performance reporting is delivered within SLAs
• Forecast account revenue and pipeline monthly and report on portfolio performance to the Chief Commercial Officer
• Work alongside Project Management, Implementation, Clinical, Product, and Operations to ensure programs are delivered on time, on scope, and on budget with a superior client experience
• Serve as the executive escalation point for complex client issues, leading cross-functional mitigation plans through to resolution
• Bring the voice of the client into product and commercial roadmaps, translating client needs into clear, actionable input for internal teams
• Present account strategy, performance, and risks to the Chief Commercial Officer and the Everly Health Solutions leadership team
• Act as a senior resource for the Commercial team, sharing best practices and helping raise the bar on how we manage enterprise relationships
• Who You Are / Job

Requirements

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• 8 -10 years of account management, client partnership, strategy or commercial leadership experience in the healthcare industry required
• Bachelor's Degree required — business or science related field preferred; MBA or advanced degree a plus
• Experience with health plan quality programs (e.g., HEDIS, Star Ratings), at-home diagnostics, or population health a plus
• Track record of owning and growing a multi-million-dollar book of enterprise business across multiple strategic accounts
• Demonstrated success managing executive-level client relationships and leading renewal and expansion negotiations
• Highly analytical, strategic thinker and data driven, but also a creative problem solver for complex solutions
• Skills & Abilities Required:
• Proven ability to lead cross-functional teams, both internally and externally, to maximize performance without compromising quality, budget, or timelines — without direct authority
• Results-focused and self-motivated, with a flexible and entrepreneurial mindset
• Innovative thinker with a deep understanding of the healthcare environment and a demonstrated ability to identify, evaluate, and capture new business opportunities
• Ability to leverage and use AI with fluency and understanding
• Exceptional executive presence, with strong communication (verbal and written) and presentation development skills — comfortable in the room with client and internal C-suite leaders
• Strong commercial acumen, including contract, pricing, and negotiation experience
• Ability to thrive under pressure and manage multiple high-stakes priorities simultaneously
• Proven ability to develop and sustain strong relationships both inside and outside the organization
• Exercises sound judgment and diplomacy with both clients and internal teams
• Prior experience in a fast-paced and evolving environment a plus
• Familiar with Hubspot a plus

Security Notice: Everlywell never requests fees, payment, or banking information at any stage of the recruitment process. Official communications and interview invitations will only come from verified email addresses ending in @everlywell.com or @everlyhealth.com. To ensure your application is secure, always apply directly through our official careers page at Open www.everlywell.com/careers/.