Technical skills
IT supportTechnical writing
Role signals
Customer support
Your responsibilities
- troubleshooting Windows, Microsoft 365, network connectivity and workplace-related issues;
- supporting local IT infrastructure, Wi-Fi, meeting rooms and workplace equipment;
- handling more complex incidents and coordinating escalations with central IT;
- maintaining technical documentation and improving local IT processes;
- sharing knowledge and supporting the development of the Junior IT Specialist.
Our requirements
- experience in IT Helpdesk / 1st Line Support, including troubleshooting and resolving user issues;
- good knowledge of Windows, SharePoint, printers, and mobile devices;
- communicative level of English;
- strong problem-solving skills and ability to handle stressful situations;
- excellent communication skills and approachable attitude;
- proactive, service-oriented mindset and ability to take ownership of issues;
- interest in AI and new technologies.