BPO - Customer Service & Order Support Representative (Onsite Setup)

About this role

One minute it's a call about a return, the next it's a chat about the right kayak for the lake. If this variety is your kind of challenge, keep reading!

Unity Communications is looking for an E-commerce Customer Support Representative to support our client, a fast-growing outdoor adventure brand specializing in high-quality kayaks and gear. You'll handle inbound inquiries through phone, email, and live chat, process orders in Shopify, and make sure every customer walks away with a clear answer.

Sound like you? Apply today!

How You Spend Your Eight Hours

• Handle customer inquiries and support requests via phone, email, and live chat
• Assist customers with order questions, returns, product information, and general support
• Process and update orders in Shopify
• Communicate clearly and professionally in writing and over the phone
• Accurately complete tasks using Adobe Acrobat, Microsoft Office, and other systems

What You Must Possess

• At least three to four years of customer service experience in a call center or similar setting

- Excellent verbal and written communication skills

• Strong computer literacy and the ability to multitask across platforms
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• A friendly, problem-solving attitude and a self-starter mindset
• Experience with tools such as Shopify, Microsoft Office, Adobe Acrobat, email platforms, and other digital systems is a plus
• What You Shall Receive
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• HMO coverage upon regularization, with one free dependent after one year of continuous service and another free dependent after two years of continuous service
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• VL/SL credits upon regularization
• Friendly and supportive work culture
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13th-month pay and other Philippine-government-mandated benefits

• Non-taxable allowances
• Pay increases, performance bonuses, growth opportunities, birthday gifts, and many more

What You Should Consider

• Probationary, full-time position
• On-site work setup in Paranaque
• Monday to Friday, 9:00 a.m. to 6:00 p.m. PST (with the possibility to move to CST)
• Saturday and Sunday off

Why Join Our Company

You look for a company whose senior management listens to what you are and aren’t saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.