Senior Executive / Assistant Manager, Student Care & Pastoral Support

About this role

The Undergraduate Office is seeking a Senior Executive/Assistant Manager to support the Lead, Student Care & Development in providing timely and caring support to undergraduate students who may be experiencing academic, personal, social or adjustment difficulties. This is a developmental role with structured exposure, coaching and on-the-job learning to build capability in student care and pastoral support.

Key Responsibilities

• Provide first-line support, information and regular follow-up to students, and escalate concerns requiring further assessment or professional intervention.
• Coordinate student case follow-up, appointments, referrals and administrative support, including relevant academic support processes.
• Maintain accurate, timely and confidential case records, trackers, summaries and reports.
• Support academic intervention and outreach for students experiencing academic or attendance difficulties, including faculty mentoring referrals.
• Support student wellbeing, transition, adjustment and integration programmes, including logistics, communications, participation tracking and feedback.
• Maintain student-care data, assist with reporting and simple analysis, and support process improvement, digitalisation and student-facing resources.
• Work collaboratively across the Undergraduate Office and with relevant faculty and University support units.
• Role Boundary:

The incumbent is not expected to independently manage high-risk or complex cases, provide professional counselling, or make crisis-intervention decisions. Such matters are escalated to the Lead and/or appropriate University professional services.

Requirements

• Diploma or Degree in Education, Psychology, Social Sciences, Social Work, Counselling, Community Services or a related discipline; candidates from other disciplines with a strong interest in student development and pastoral care may also be considered.
• 1–3 years of relevant working experience would be advantageous. Relevant education, youth work, student services, social services, community engagement, internship, volunteering, mentoring or student-development experience is useful.
• Empathy, patience, good listening and interpersonal skills, strong follow-up and organisation, appropriate judgement and escalation, confidentiality and discretion, and good written and verbal communication.
• Proficiency in Microsoft Office; familiarity with databases, Microsoft Forms, SharePoint or similar digital tools would be advantageous.
• We regret to inform that only shortlisted candidates will be notified.
• Hiring Institution: NTU